This Code of Practice is a policy document drawn up and agreed by the founder members of the Despatch Association and subsequently updated in May 1993 and November 2000.

By joining the Association, Voting Members agree to follow this Code.

The Code may be subject to periodic updating and revision at any General Meeting of the Association. The supremacy of the law in relation to this Code is recognised.

1. Operating Standards of Member Companies

It is the obligation of members to maintain at all times the highest operating standards.

All vehicles must be of a suitable type. Particular attention must be paid to:

a) safety and roadworthiness
b) condition and cleanliness.

Riders and drivers engaged or employed by members should be:

a) competent, experienced and knowledgeable and in possession of a full driving licence (except cycle couriers),
b) adequately insured for Road Traffic Act purposes
c) of good character, behaviour and attitude
d) clean and of smart appearance.

Members should at all times encourage the highest possible standards of safety in all aspects of their businesses.

2. Members' relationships with their customers

Prices charged by members should, wherever possible, be established in advance.

All members should have written Terms & Conditions of business made available to their customers. Model terms, registered with the Office of Fair Trading, are available from the Association.

3. Advertising

Advertising by members should comply with the requirements of the Advertising Standards Authority, the Independent Television Commission and the Trades Descriptions Act and should not be misleading nor use unfair comparisons.

Prices advertised should include or itemize costs normally incurred (e.g. service, priority or account charges).

The Association encourages the display of appropriate symbols indicating membership of the Association and adherence to the Code.

4. Disputes

Members should ensure just settlement of complaints from customers and riders/drivers.

Members have a general obligation to avoid bringing the industry into disrepute.

Provision is made in the Constitution for the hearing of complaints against member companies.

5. Operational policies

Members will have a written Health & Safety at Work policy.